Refund policy

This translation is provided for information purposes only. The German version is legally binding.

Our voluntary 60-day return policy: The provider is AQUARYLIC GmbH, Klarenbrunnstraße 46, 6700 Bludenz, Austria (office@aquarylic.com). It applies for 60 days from receipt of the goods to orders from all countries we ship to. How it works: write to us at office@aquarylic.com and you'll receive a prepaid return label; once we have received the goods, we refund the purchase price. Your statutory rights, in particular the right of withdrawal and the statutory warranty, remain unaffected and are free of charge.

Damage and Problems
Please check your order immediately upon receipt and contact us right away if an item is defective or damaged or if you have received the wrong item. This allows us to review the problem quickly and find a suitable solution for you.

Exceptions to the Voluntary 60-Day Return Policy
OOPS! products (clearly declared B-stock), clearance sales, Advent calendars, and gift cards are excluded from our voluntary 60-day return policy. Your statutory 14-day right of withdrawal remains unaffected. The voluntary return policy does not apply if more than 25% of a product has been used or emptied.

Exchanges
If you would like a different item, the fastest way is to return the product you received and place a new order for the desired item.

Statutory 14-Day Right of Withdrawal
If you are a consumer and your order is placed as a distance sale, you have the statutory right to withdraw from the contract within 14 days without giving any reason. The right of withdrawal applies to orders from all countries we ship to. The period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement, e.g., by email to office@aquarylic.com. Merely returning the goods is not sufficient for this.

If you withdraw, please send the goods back to us without undue delay and in any event no later than 14 days from submitting your notice of withdrawal. The deadline is met if you send the goods before this period expires. We bear the cost of returning the goods. For your return from all countries we ship to, including Norway and Great Britain, we provide you with a prepaid return label.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine their nature, characteristics, and functioning.

Refunds
As soon as we have received and inspected your return, we will inform you about the refund.

In the case of an effective withdrawal, we will refund all payments received from you without undue delay and at the latest within 14 days of receipt of your notice of withdrawal. However, we may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

For the refund, we use the same means of payment that you used for the original order, unless expressly agreed otherwise. Please note that it may take a few business days for your bank or payment service provider to process and post the refund.

If you have any questions about your return or refund, please contact us at office@aquarylic.com.